DELIVERY:
1. Do you deliver overseas?
We currently focus on local deliveries and "click & collect" options. We're working on expanding our reach, so stay tuned!
2. When will my order be delivered?
Your order will typically be ready for pick-up within 24 hours or delivered within the time slot you select when using third-party platforms to order.
3. Will someone call me before delivery?
Currently, we do not provide a call before delivery. However, you can track your order status through our online portal.
4. Can I choose a delivery time slot?
We use third-party providers to deliver locally. All time slots or availability can be selected on their app or website.
GIFT VOUCHERS:
1. Do you accept gift vouchers?
Yes, we gladly accept and encourage the use of Sumo Donuts gift vouchers for a sweet experience!
2. How do I redeem a Sumo Donuts gift voucher?
To redeem your gift voucher, simply enter the unique voucher code during the checkout process on our website.
3. Can I use more than one gift voucher per order?
At this time, our system allows the use of one gift voucher per order. Make sure to choose the most suitable voucher for your purchase.
POOR QUALITY PRODUCTS:
What do I do if I’m not happy with the quality of my item?
We apologise for any inconvenience. Please contact our customer support with your order details, and we'll address the issue promptly to ensure your satisfaction.
Feel free to reach out if you have more questions or need further assistance. We're here to make your Sumo Donuts experience as delightful as possible!
